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Job Details

Cloud Managed Services Specialist Master

Company name
Deloitte Development, LLC

Location
Parsippany, NJ, United States

Employment Type
Full-Time

Industry
Project Management, Sap

Posted on
May 08, 2021

Valid Through
Aug 21, 2021

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Profile

25,038

Job Information

Deloitte

Cloud Managed Services Specialist Master

in

Parsippany

New Jersey

Cloud Managed Services - Specialist Master

Deloitte Cloud Managed Services (CMS) is a cloud offering to provide professional services to manage clients' cloud environments including infrastructure operation, cloud security, compliance and risk, and billing. To make sure CMS business grows smoothly, Business Operations team will work with CMS leadership and Finance to manage all financial tasks and mitigate financial risks in additional to other operational tasks.

Work You Will Do

The Open Cloud POD Delivery Manager will be responsible for providing support for all activities related to the support and services for a portfolio of clients within the pod. This entails service excellence, project onboarding, day-to-day operations, incident and change management, meeting contractual SLAs, and continuous operational improvement. This person will also be responsible for managing daily operational activities of POD resources related to their client portfolio, and ensuring operational coverage to meet project requirements.

RESPONSIBILITIES

The Delivery Manager is responsible for the overall day-to-day operational management of their named accounts.

The Delivery Manager ensures delivery in line with the contractual obligations to the client and adhering to the SLAs, maximizing wherever possible.

The Delivery Manager works in concert with the related service delivery teams and Pod Leadership to ensure incidents, problems, and change requests are managed and escalated as required to ensure high quality delivery and adherence to the related SLAs and contractual obligations.

Efficiently managing the delivery and support of multiple simultaneous projects by leveraging project management tools.

Work with delivery team to develop and present periodic status reporting and present to client management personnel

Manage escalation processes and communication for high priority project incidents within their client portfolio

The Delivery Manager will be responsible for working with the security team to ensure all environments meet or exceed project security requirements.

The Delivery Manager will be responsible for managing and scheduling on-call, patching, and maintenance schedule and ensuring proper coverage for these activities.

The Delivery Manager will manage the on boarding of client projects to the Open Cloud platform.

The Delivery Manager will perform project management tasks for individual projects. Includes initial needs assessment, scope definition, resource planning, managing milestone/deliverable targets, and project closure.

The Delivery Manager will be responsible for working with Pod team members to develop repeatable solutions that will enable the delivery pod to manage and deploy solutions in a cost effective manner as well as enable the team to work more efficiently in day-to-day operations.

Qualifications

Required

5 years of Managed Services Project Management experience

10 years of SAP experience

10 years of Private/Public Cloud experience

Experience in managing multiple clients

Experience in managing multiple teams, cross-functional, spread geographically and across time zones.

Demonstrated capability to manage financials for a large portfolio ($10M )

Presales and Renewal Deal management

Dealing with MSA SOW Change Orders

Demonstrated capability to effectively and manage C level relationships in a client facing role

Demonstrated capability to manage and scale multiple teams effectively to optimize costs and quality deliverables.

ITIL Foundation certification

Good project management and communication skills

Preferred Qualifications

SAP Certification

AWS/GCP/Azure/VMware Certification

PMP/Prince certification

SAP Implementation experience

On Prem Data Center to Cloud Migration experience

Consulting Background preferred

Application Managed Service Project Management Experience

Sponsorship:

Limited immigration sponsorship may be available.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website : http://www.deloitte.com

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